Edinburgh's Christmas & Hogmanay - Front of House & Box Office Team


We are looking for Customer Service Super Stars to join our Front of House Team for Christmas! You'll be customer focused, friendly and approachable, and have experience working with the public.

You will be looking after visitors to the Edinburgh’s Christmas and Hogmanay events which attract a wide range of people and ensuring they have a brilliant memorable time at the event.

Team members may be required to work various customer service roles across our events and will be provided with the necessary training to do so.

We require all our staff to be over 18 (due to Licensing restrictions), have a UK bank account, speak fluent English and have the necessary visa requirements to work in the UK.

£10.90 per hour, paid fortnightly,

Apply now


We’re looking for enthusiastic, outgoing staff to be part of our team for Edinburgh’s Christmas and Hogmanay Celebrations.

You will need customer service experience, loads of enthusiasm and a willingness to work in a team.

You will be looking after visitors to the Edinburgh’s Christmas and Hogmanay events which attract a wide range of people and ensuring they have a brilliant memorable time at the event.

Team members may be required to work various customer service roles across our events and will be provided with the necessary training to do so.

We require all our staff to be over 18 (due to Licensing restrictions), have a UK bank account, speak fluent English and have the necessary visa requirements to work in the UK.

Your role may include:

  • Scanning Tickets
  • Selling Tickets
  • Providing information and support to visitors on site.
  • Setting up events and infrastructure
  • Directing and managing flows of people
  • Assisting the Event Management team where required.
  • Helping to keep the site tidy and safe and ensuring it is always presented at it’s best.
  • Ensuring visitors with access requirements are escorted or assisted where necessary.
  • Dealing with visitor queries or complaints, quickly, confidently and appropriately or escalating to management where necessary.

Ideal candidates will have:

  • Experience in customer facing customer service roles.
  • Experience in hospitality or large events is a bonus.
  • VIA/Red61 Ticketing experience is a bonus but not required and full training will be provided.
  • Be positive, approachable and friendly
  • Be confident communicators! You will be involved in ensuring the public are safe on site and may be required to be involved in evacuation procedures.
  • Be hardy and understand that you’ll be working predominantly in an outdoors environment in winter!

Rate of Pay:  £10.90 per hour plus holiday pay.  Bank holidays – 26th December and 1st- 3rd January attract time and a half.  You will be paid fortnightly by bank transfer.

Location: East and West Princes Street Gardens EH2 2EG and may include the Ice Rink on George Street.

Hours:  Edinburgh’s Christmas operates (generally) between 10am and 10pm daily from the 25th of November 2022 until the 3rd of January 2023.   Training days will take place prior to this depending on the role you’re hired for.  We are closed on Christmas Day (25th December).  Contracts are based on a minimum 8 hours per week.  You will be rostered through our scheduling system. Deputy and this is what will be used to sign in on site.

We require staff who can commit to at least 4 shifts a week over the period.

APPLICANTS MUST BE AVAILABLE OVER THE FESTIVE PERIOD


Apply now

Opportunities

  • Edinburgh's Christmas & Hogmanay - Ice Rink Marshals
    Apply before 12:00pm on Wednesday, 30th November 2022

    As part of Edinburgh’s Christmas and Hogmanay Celebrations we’re bringing an Ice Rink to George Street, running between Charlotte Square and Castle Street the rink will be an exciting addition to the Christmas programme.

    We are looking for a talented, confident on-ice team! You will have strong on-ice abilities and be confident on skates as well as being customer focussed and help to deliver a positive experience to all visitors to the rink.

    Strong skating ability is a must!

    £12 per hour, paid fornightly.

    Find out more

  • Edinburgh's Christmas & Hogmanay - Bar Team

    We’re looking for enthusiastic, outgoing staff to be part of our team for Edinburgh’s Christmas and Hogmanay Celebrations.
    You will need customer service experience, loads of enthusiasm and a willingness to work in a team.

    You will be looking after visitors to the Edinburgh’s Christmas and Hogmanay events which attract a wide range of people and ensuring they have a brilliant memorable time at the event.

    As a bar team member, you will be on the frontline, serving drinks and making our customers day. This role is vital. We expect hard graft and an ability to work in a team with new people, creating a great working environment conducive to an amazing experience. This role requires you to be flexible and mature. Your focus will be on making drinks, dealing with stock, keeping the bar and venue clean, working with other departments and being friendly to customers.

    £10.90 per hour, paid fornightly.

    We require all our staff to be over 18 (due to Licensing restrictions), have a UK bank account, speak fluent English and have the necessary visa requirements to work in the UK.

    Find out more

  • Edinburgh's Christmas & Hogmanay - Bar Supervisors

    We’re looking for enthusiastic, outgoing staff to be part of our team for Edinburgh’s Christmas and Hogmanay Celebrations.
    You will need customer service experience, loads of enthusiasm and a willingness to work in a team.

    You will be looking after visitors to the Edinburgh’s Christmas and Hogmanay events which attract a wide range of people and ensuring they have a brilliant memorable time at the event.

    As a Bar Team Supervisor, you’ll be in looking after the Bars Team on the frontline, serving drinks and making our customers day. This role is vital. We expect hard graft and an ability to work in a team with new people, creating a great working environment conducive to an amazing experience.

    Our Bar Supervisors main goal is to ensure the customer receives the highest quality service and in assisting the smooth operational running of the bar, making sure staff are fulfilling their duties to the best of their ability.

    We require all our staff to be over 18 (due to Licensing restrictions), have a UK bank account, speak fluent English and have the necessary visa requirements to work in the UK.

    £12 per hour, paid fortnightly

    Find out more

  • Edinburgh's Christmas & Hogmanay - Ice Rink Team (off-ice) Skate Distribution & Customer Service

    As part of Edinburgh’s Christmas and Hogmanay Celebrations we’re bringing an Ice Rink to George Street, running between Charlotte Square and Castle Street the rink will be an exciting addition to the Christmas programme.

    We are looking for a talented, confident skate distribution, and Customer Service Team to support the off-ice operation of the ice rink, this role will be involved in the fast-paced skate exchange and ticketing of the ice rink.

    Strong customer service and willingness to work in a fast paced team required.

    £10.90 per hour, paid fortnightly

    Find out more

Assembly Festival

Unique Events and Assembly Festival have joined forces to create UniqueAssembly Ltd to produce the world-renowned Edinburgh's Hogmanay celebrations and in the last week we’ve also been secured by The City of Edinburgh Council to ensure Edinburgh’s Christmas celebrations go ahead this year.

 

Assembly Festival is one of the longest-running and most popular of the multi-space venues that operates at the Edinburgh Festival Fringe. Starting in 1981 with a programme of just four shows, we now present a programme of more than 200 productions to an audience of over half a million in a typical year. Over this time we have built a reputation for exciting programming and developing creative and sustainable events which provide a platform for artists, makers and creators to share what they have to offer.